Privacy Policy

Welcome to Davanni's. This Privacy Policy explains how Davanni's ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at davannis-pizzas.rest, place orders online, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal information with transparency and respect.

By accessing or using our website, placing an order, subscribing to our communications, or otherwise interacting with Davanni's, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy applies to all residents of the United States. Depending on your state of residence, you may have additional rights under applicable state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), as well as applicable federal standards under the Federal Trade Commission (FTC) Act regarding unfair or deceptive trade practices.

1. About Us

Davanni's is a food service business operating in the United States through our online platform at davannis-pizzas.rest. We specialize in delivering high-quality pizza and related food products to our customers.

For any privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information from and about you depending on how you interact with our services. Below is a detailed description of the types of information we may collect.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Date of birth (where required to verify age eligibility)
• Profile photo (if voluntarily provided)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect payment-related information necessary to process your order. This may include:

• Credit or debit card details (processed securely through PCI-DSS compliant payment processors; we do not store full card numbers)
• Billing information
• Transaction history, including items ordered, order amounts, and order dates
• Refund and dispute records

2.3 Usage and Behavioral Data

When you browse our website or use our online ordering system, we automatically collect certain information about your activity, including:

• Pages visited and time spent on each page
• Links clicked
• Search terms used within our website
• Items added to the cart, items viewed, and order preferences
• Frequency and duration of visits
• Referring URLs (the page that directed you to our site)

2.4 Device and Technical Information

We automatically collect technical data from the device you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution
• Language settings
• Time zone
• Unique device identifiers

2.5 Location Data

To provide delivery services and suggest relevant menu items or promotions, we may collect:

• Precise or approximate geographic location (with your permission)
• ZIP code or city derived from your IP address
• Delivery address provided during checkout

2.6 Communications Data

If you contact us via email, phone, or through our website contact forms, we collect:

• The content of your messages
• Your name and contact details
• Records of correspondence for customer service purposes

2.7 Marketing Preferences

We collect your preferences regarding receiving marketing and promotional communications, including whether you have opted in or out of email newsletters, SMS promotions, or special offers.

2.8 Information From Third Parties

We may receive personal information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social media pages)
• Marketing partners and analytics providers
• Payment processors and fraud prevention services
• Delivery service partners

3. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. We do not use your information in ways that are incompatible with the purposes for which it was collected, except where required or permitted by law.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Coordinating delivery and pickup arrangements
• Managing your account, including authentication and account settings
• Processing payments and issuing receipts
• Sending order confirmations, status updates, and delivery notifications

3.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Resolving issues related to orders, payments, or account access
• Improving our customer service processes

3.3 Analytics and Service Improvement

• Analyzing usage patterns to improve our website and ordering platform
• Understanding customer preferences to optimize our menu offerings
• Conducting internal research and analytics for business development
• Measuring the effectiveness of our marketing campaigns
• Identifying and fixing technical issues or bugs

3.4 Marketing and Promotions

• Sending promotional emails, offers, and newsletters to customers who have opted in
• Personalizing advertisements and promotions based on your preferences and past orders
• Running loyalty programs or reward schemes
• Sending SMS or push notifications for special deals (with your consent)

3.5 Legal Compliance and Safety

• Complying with applicable laws and regulations
• Responding to legal requests, court orders, or government inquiries
• Protecting against fraud, unauthorized transactions, and other illegal activities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Davanni's, our customers, and the public

3.6 Business Operations

• Managing vendor and partner relationships
• Conducting audits, accounting, and record-keeping
• Planning business continuity and disaster recovery
• Evaluating potential business transactions, such as mergers or acquisitions

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and preferences. Cookies are small text files stored on your device that help us recognize you and remember your preferences across visits.

4.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings or through any cookie consent tool available on our website. Note that disabling certain cookies may affect the functionality of our services. For more details about how we use cookies, please refer to our Cookie Policy.

5. Sharing Your Information With Third Parties

Davanni's does not sell your personal information to third parties. However, we may share your information with certain trusted parties as described below.

5.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Service providers may include:

• Payment processors (e.g., Stripe, Square, or similar PCI-compliant providers)
• Delivery and logistics partners
• Email marketing platforms
• Website hosting and cloud storage providers
• Analytics and reporting tools
• Customer support software providers
• Fraud detection and cybersecurity services

5.2 Business Transfers

In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your personal information when required by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or regulatory requirement
• Respond to lawful requests from public authorities, including law enforcement agencies
• Protect and defend the legal rights or property of Davanni's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.4 Advertising and Analytics Partners

We may share anonymized or aggregated data with advertising networks and analytics providers to improve our marketing efforts and understand how our site is used. This data cannot reasonably be used to identify you personally.

5.5 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as when participating in a joint promotion or referral program.

6. Data Security

Davanni's takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, loss, misuse, alteration, or destruction.

6.1 Security Measures We Use

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) and do not store full payment card details on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Firewalls and Monitoring: We use firewalls, intrusion detection systems, and continuous monitoring to detect and respond to potential security threats.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify vulnerabilities and improve our security posture.

6.2 Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals in accordance with applicable federal and state notification laws, including relevant state data breach notification statutes. We will take immediate steps to contain the breach, assess the impact, and mitigate harm.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The specific retention periods depend on the type of data and the purpose for which it is held.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We honor all legally applicable privacy rights and will respond to verified requests within the timeframes required by law.

8.1 Rights Available to All U.S. Residents

• Right to Know / Access: You may request a copy of the personal information we hold about you, including the categories of data collected, the purposes for which it is used, and the parties with whom it is shared.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., data we are legally required to retain).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information is collected, used, disclosed, or sold.
• Right to Delete: The right to request deletion of your personal information, with some exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: Davanni's does not sell your personal information. However, if we ever engage in the "sharing" of personal information for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to what is necessary for providing our services.
• Right to Data Portability: You may request to receive your personal information in a portable, readily usable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different level of quality for exercising your rights.

8.3 How to Exercise Your Rights

To submit a privacy rights request, please contact us using one of the following methods:

• Email: [email protected]
• Website: davannis-pizzas.rest

We may need to verify your identity before processing your request to protect the security of your information. We will respond to verified requests within 45 days of receipt. If we require additional time (up to an additional 45 days), we will notify you in writing. Requests are free of charge, subject to limitations imposed by applicable law.

You may also designate an authorized agent to submit a request on your behalf. We will verify the agent's authorization before processing the request.

9. Children's Privacy

Davanni's does not knowingly collect, solicit, or use personal information from children under the age of 13. Our services, including online ordering and account registration, are designed for adults. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not intentionally collect data from children.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to remove such information from our records.

Individuals between the ages of 13 and 17 may use our website only with the supervision and consent of a parent or legal guardian. We strongly encourage parents and guardians to monitor their children's online activities.

10. International Data Transfers

Davanni's is based in the United States, and our primary operations and data processing activities occur within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States.

The data protection laws in the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

If we transfer personal information internationally for operational purposes (such as using cloud service providers with servers in multiple countries), we take appropriate steps to ensure that adequate protections are in place to safeguard your data, including executing standard contractual clauses or relying on other legally recognized transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as delivery partner platforms or payment gateways). These third parties have their own privacy policies, which we do not control and are not responsible for.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. Davanni's is not liable for the privacy practices or content of third-party sites.

Our website may also integrate social media features, such as "Like" or "Share" buttons. These features may collect information about your IP address, which pages you visit, and may set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the respective social media companies.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals.

However, you can manage your privacy preferences through your browser settings and our cookie consent tools. California residents may also use the Global Privacy Control (GPC) signal, which we will treat as a valid opt-out request from the sale or sharing of personal information, in compliance with the CPRA.

13. California Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have provided personal information to us may request information about disclosures we have made to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern.

14.1 Contact Us Directly

Please reach out to our privacy team:

• Email: [email protected]
• Website: davannis-pizzas.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

14.2 Regulatory Complaints

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with a relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices under the FTC Act. You can file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California Residents): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office at www.oag.ca.gov.
• State Attorneys General: Residents of other states may have the right to file complaints with their respective state attorney general's office regarding privacy violations.
• Internet Crime Complaint Center (IC3): For complaints related to online fraud or cybercrime, you may contact the FBI's Internet Crime Complaint Center at www.ic3.gov.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email at the address associated with their account
• Display a prominent notice on our website for a reasonable period following the change

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.